Exchanges, Returns, Refunds & Faulty Items
If for some reason you are not happy with your giddyup or giddyupgirl item please return it to us for a FULL REFUND. We will credit your original method of payment, excluding delivery charges. The item must be in the original purchase condition with tags attached, within a 4 week from purchase period so we can process your refund. Send it back to us to the address below and place a note in the bag with your name and tell us why you would like a refund. We will refund you the purchase price, less postage.
We're nice people, just like you and we play fair ;)
EXCHANGE
If you're sending it back to exchange it for another size, colour or different item, that's totally fine as long as it is within 3 months of purchase and tags are intact. Send it back to us to the address below and place a note in the bag with your name, address and tell us you would like an exchange and what you would like us to exchange it for. Make sure include a self addressed post bag for re-delivery within Australia. If you're returning an item you bought from outside Australia, send us an email and we'll work it out with you. The item must be in the original purchase condition with tags attached so we can process your exchange.
If there is a price variance we will contact you for payment of the difference or refund you the difference.
If we do not receive a return satchel with your exchange we will call you for payment.
FAULTY ITEMS
Thankfully this rarely happens but sometimes it can. If it does happen to you please email us at returns@giddyupgirl.com.au and we will tell you what to do.
Refunds and exchanges are processed within 24 hours of receipt.
We are really proud of our collection and we want you to be proud of them too! If you're not, then you've got to let us know so we can sort things out with you.
Return address:
Giddyupgirl
18 Dun Street
Tewantin QLD 4565
